Envox CT Connect 7 Achieves Avaya Compliance

Envox CT Connect 7 Achieves Avaya Compliance

Testing confirms that Envox CT Connect 7 can be used to integrate enterprise applications with Avaya switches

WESTBOROUGH, MA (APRIL XX, 2007) — Envox Worldwide, a leading global provider of voice solutions, today announced that Envox CT Connect™ 7, its standards-based computer telephony integration (CTI) software, has been compliance-tested by Avaya for compatibility with the company’s Internet protocol (IP) telephony and contact center solutions. Avaya (NYSE:AV) is a leading global provider of business communications applications, systems and services.

Envox CT Connect enables application developers and systems integrators to create speech self-service, contact center and unified communications solutions for IP and TDM networks. The software is now compliance-tested by Avaya for compatibility with Avaya Communications Manager 3.1.2 IP telephony software.

“Envox CT Connect is one of the world’s leading CTI software products, and our customers have been using it in combination with Avaya switches for many years with great success,” said Mark D. Flanagan, president and CEO of Envox Worldwide. “Achieving Avaya compliance is yet another example of the continued efforts by our respective organizations to create best-in-class communication solutions for contact centers.”

Envox CT Connect is one of the most robust and reliable CTI solutions on the market today. It provides support for leading PBX, Automatic Call Distribution (ACD) and IP communication environments. In addition, Envox CT Connect is based on industry standards, such as Session Initiation Protocol (SIP) and Computer Supported Telecommunications Applications (CSTA). The use of open standards enables application developers and systems integrators to add CTI capabilities to speech self-service, contact center and unified communications solutions at dramatically lower costs than ever before.

Envox Worldwide is a Gold member of the Avaya DeveloperConnection Program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a program member, Envox Worldwide has access to compatibility testing by the Avaya Solution Interoperability and Test Lab. This testing ensures that businesses can confidently add Envox CT Connect and other best-in-class capabilities to their networks without having to replace their existing infrastructure – speeding deployment of new solutions and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Envox Worldwide who are members of our DeveloperConnection program, Avaya promotes interoperable solutions that are easier and more cost-effective for companies to implement within their existing, multivendor networks,” said Eric Rossman, vice president of developer relations and technical alliances, Avaya. “That means we’re expanding the options businesses have for solving their most complex challenges and are helping them derive greater value from their communications infrastructure.”

To learn more about Envox CT Connect, or to download a free product evaluation, please visit http://www.envox.com/software/envox-ct-connect.asp.

標籤 : 2007, etc