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2011年12月19日

Envox 榮獲獎項 - 「 CUSTOMER INTERACTION SOLUTIONS 」雜誌「 2008 CRM EXCELLENCE AWARD 」

WESTBOROUGH, MA (MAY 19, 2008) — Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that Envox CT Connect™, the company’s standards-based CTI software, has been selected as a 2008 CRM Excellence Award winner by Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions® magazine.

“We implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions. “Envox Worldwide’s Envox CT Connect is a prime example of a product that has substantially improved their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers.”

Envox CT Connect enables the development and deployment of voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower costs by providing out-of-the-box integration with the leading PBX, IP-PBX, Automatic Call Distribution (ACD) and IP communication environments. With support for industry-standard hardware, operating systems, network services and call control programming interfaces such C, C++, Java and ActiveX, Envox CT Connect value added resellers, system integrators and application developers can easily integrate the intelligent call control features that they need into their existing business applications.

For enterprises with a mix of telephony environments, Envox CT Connect provides a unifying software layer that enables them to deploy applications across their entire company regardless of the PBX or ACDs they have already deployed. This is a valuable capability for organizations that want to leverage at-home agents or to standardize customer service processes across multiple locations. For original equipment manufacturers, independent software vendors, application developers and system integrators looking to expand their reach into the contact center market, Envox CT Connect provides them with the ability to:

Add telephony features to existing business applications
Support new communication environments such as IP with minimal changes to their existing applications
Expand their business by providing them with ways to enhance existing contact center solutions Integrate new features and functionality into legacy systems and leverage investment in existing equipment and infrastructure

“Winning Customer Interaction Solutions 2008 CRM Excellence Award is further validation of Envox CT Connect’s best-in-class status,” said Leo Casey, president and CEO of Envox Worldwide. “This award is a testament to both the extraordinary work that our development team has done as well as to the thousands of Envox CT Connect customers that are currently enjoying the significant benefits of the product. Envox CT Connect reduces the time, cost, and complexity of adding third party call control features to contact center solutions while integrating with all common PBX/ACDs including emerging IP PBXs.”

For more information about Envox CT Connect or to download an evaluation of this award-winning software, please visit http://www.envox.com/software/envox-ct-connect.asp.

標籤 : 2008, etc